![]() The cabin and floor layout is as advertised and completely filled our needs both for the adults and the kids. I had the privilege of staying at “Rivers Edge Resort” that I rented through Cabins of the Smoky Mountains. By far this was the worst property we ever booked. ![]() Every year for over 30 years we have rented a vacation property for a week. In today's world with Covid I would expect rental companies would prioritize making sure accommodations are clean and heating/cooling is properly functioning. We basically spent the 1st day of our vacation cleaning someone else's property. Additional clean bedding and towels were sent only to find similar issues. Fortunately pictures were taken for proof the statements made are accurate. When attempting to use the coffee maker a used filter with mold growing inside of the filter and lid was found, the mixer had dried chocolate ice cream in the bottom, and more importantly the bedding sheets on multiple beds had long black hairs on them. No fans were provided nor an alternative place to stay offered. It took over a day and a half for the issue to be corrected. Another service tech was sent who recharged the outside unit. However within an hour the unit froze up again. The initial person sent to service the unit had to defrost the unit and mentioned dirty air filters. When we entered the cabin the air conditioning system was not working. Supposedly an inspection and cleaning of the unit was completed prior to our arrival. Information published regarding amenities were incorrect. A one star rating overstates our recent experience in a cabin rental through Venture Resorts in Gatlinburg, TN.
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